. >> my name is susan no so theny, i'm the owner of the book house at steve santa plaza in beautiful downtown troy. right now we're at the stuyvesant plaza store, and we have been here since 1975, and we sell books. real books. books that you can hold in your hand, crack open, cuddle up in a chair with, those kind of books. i started out in the publishing industry, i was a sales rep for simon and schuster and then for penguin -- then putnam, that was back in the '90s and '8 o -- '70s and '80s. and i sold books all over upstate new york and throughout demand. and after about ten years i decided i wanted to go to the other side of the counter and sell books. and so i went to work for the bookstore here in this plaza, and i eventually bought into the business and then bought the business out. and so i have been here since, as sole owner, since 1991. and it's been an up and down history since then. shortly after i purchased the store with a small business administration loan, it was barnes & noble and borders moved in, and the -- literally, the literary landscape of albany, new york, cha